Returns & Refund Policy

1. Return Eligibility

Due to UK food safety regulations and international import requirements, returns are carefully managed. You may request a return for eligible items within 7 days of receiving your order, provided that:

• The item is unopened, sealed, and in original MNSWHOLESALE packaging
• All original labels, batch codes, and tamper-evident seals are intact
• The item is not a custom, limited-edition, or clearance product
• You provide proof of purchase (order number) and a clear reason for return

Note: Opened food products cannot be accepted for return due to UK and international food safety regulations.

2. Non-Returnable Items

The following items cannot be returned under any circumstances:

• Opened food products, beverages, or perishable items (UK/international food safety regulations)
• Products with broken tamper-evident seals or missing batch codes
• Custom, limited-edition, or clearance items
• Items damaged due to improper storage, misuse, or unauthorized modification
• Products returned without original MNSWHOLESALE packaging or proof of purchase

3. MNSWHOLESALE Quality Guarantee

Every MNSWHOLESALE product meets UK food safety standards and export requirements. If you believe your product does not meet specifications or shows signs of quality issues:

• Contact us within 48 hours of delivery
• Provide clear photos of the product, packaging, and batch code
• Include your order number and a detailed description of the concern

We will review your case promptly and arrange a replacement, account credit, or bank transfer refund (BACS/CHAPS/International Wire) if the issue is verified.

4. Bank Transfer & Flexible Refund Options

MNSWHOLESALE offers secure, compliant refund solutions for our global B2B partners:

Refunds can be processed to your original payment account or as account credit for verified B2B accounts. For custom payment arrangements, contact our trade support team directly for personalized assistance.

5. How to Request a Return

To request a return or report a quality issue, please contact our dedicated trade support team:

Once approved, you will receive clear return instructions. For international orders, we simplify the process with digital authorization and coordinated logistics solutions.

6. Refund Processing Timeline

After receiving and inspecting your return, we will notify you of approval or rejection via email. If approved:

• Bank transfer refunds (BACS/CHAPS/International Wire): Processed within 3-5 business days
• Account credit for verified B2B accounts: Applied within 24 hours
• You will receive email confirmation once the refund is initiated
• Bank transfer transactions include reference details for full transparency

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Contact MNSWHOLESALE trade support within 48 hours of delivery
• Provide clear photos of the damage, packaging, and shipping label
• Include your order number and a description of the issue

We will arrange a replacement or full refund at no cost to you. For international customers, we coordinate return shipping on verified issues.

8. Global Distribution, Simplified Returns

As a UK-based B2B supplier with global reach, MNSWHOLESALE is designed for international trade partners:

• All orders ship professionally from our Bradford warehouse with full export documentation
• Customs documentation is handled by our export compliance team to minimize delays
• Bank transfer refunds (BACS/CHAPS/International Wire) eliminate currency conversion complexities
• Our trade support team is experienced in navigating international food safety regulations

9. MNSWHOLESALE Trade Support

Questions about returns, bank transfer payments, or international shipping? Our B2B team is ready to help: